I thought I had seen and heard it all.
I thought the guy who had spent thousands on prostitutes on his corporate credit card and tried to create a story to cover it up might have been the craziest story I heard in my career. Or maybe it was the guy who practiced home dentistry and pulled out his own wisdom teeth because he was afraid of dentists and infected his mouth so badly he couldn’t come to work for a week. Of course, the guy who didn’t get promoted so his mother called me to complain was right up there. But then one situation I encountered would be the one that would top them all.
Because of the nature of what I do for a living, I need to keep an abundance of information confidential about the "interesting choices people make." I am fortunate that when someone does something rather notable in a work environment, I have always had teams I can turn to chuckle and say “WTF?!” with. However, in this particular case, I will attempt to tread carefully and tell this story as a cautionary tale about lying on your resume.
Like many companies, mine have always done background checks. As much as it protects the company, it always provides customers a sense of comfort as well - if they ask - they gain confidence that they are dealing with people of high integrity who hold these values of import.
Typically, these checks can be turned around very quickly, in between the time the candidate signs his or offer letter and when he would start the job. However, I once faced a situation where our background check vendor had a backlog and was delayed in getting us a small set of them. They informed us as to why, and given issues so rarely happened, we were comfortable taking the risk on letting people start without the checks coming back knowing they would be in very shortly thereafter. Bad mistake, and huge lesson learned.
When they were sent to us, one did come back flagged. It claimed a woman had attended and graduated from a college on her resume, but there was no record of her actually having been enrolled in the school. They had tried to verify several times, and finally gave up. Hmmm.
So her manager and I got on the phone and called her. We told her of the issue, and asked if she could provide proof so we could just put the whole matter behind us. Without hesitation, she said, “Of course! I’ll get it to you quickly!” Great. And yet, I was already calling bulls*it. I felt guilty for this. I like to believe the best in people. But she said a few things on the phone that made me question her. If I had been in her shoes and I had truly graduated from that school, I would have answered very differently. But we are all different, so just let her produce the document, and let's move on.
So we gave her 48 hours to produce “proof.” And right before that time limit was up, we got word from her that her mother was ill. Very ill, as in, she had had a heart attack. Yikes! We felt awful. We told her to please be with her family, and we would extend her deadline for a few days. During that time, she asked me for my fax number so she could send the information along. And I waited.
And as that deadline approach, we got word of more horrific news. Her mother had passed away. How can you possibly pester someone for proof of a college degree when they are dealing with such tragedy? I was feeling completely conflicted about how hard to push on this. I reached out and sent her condolences, told her to take the time she needed, and to get me her documentation upon her return. The funeral was to be Monday, and she’d return to work two days later. As long as she could produce proof by then, we’d be good.
And that Wednesday morning, I woke up to a diploma scanned into my inbox. And I stared at it. And I stared some more. And then I flipped it over to our in-house lawyer and said, “What do you think?...because I think something doesn't look right about this.” And then he called me.
“You are right,” he suggested. “How do you know?” I asked. “Because the year of graduation is a decade ago. The governor who signed this diploma has only been in office a few months.” Oh, snap. Busted. We decided to move forward with termination. It’s one thing to lie on your resume. Maybe be a class or two short of graduation, but still clam victory. But it's quite another to claim to graduate from a school when you never stepped foot on the campus, and even worse when you manufacture a document to perpetuate the lie. All trust is completely lost at this point.
I call her cell phone to discuss with her. It goes to voicemail, and I ask her to call me. Moments later, I receive an email. “I am at my mother’s funeral,” it plainly states. Wait…HOLD UP. Say that again?!
Didn’t you tell me you were burying your mother on Monday? Is it possible that this chick didn’t just lie about her education. Would she actually lie about her mother dying to try to cover her tracks?!
The next 10 minutes did not represent a pretty side of me. I was so disgusted that this could possibly be true, I was on a mission to prove her mother was alive and ok. So that’s what I did with the help of one of my teammates. With a little creative digging…BAM. We found her mother. And then I called her.
And a woman answered the phone. My heart started racing.
“Is this X?” I asked.
“It is."
“Are you the mother of Y?” I tentatively asked.
“Yes.”
At this point, I realize she must be freaked out that a stranger is calling her, asking these questions. So I then said, “I am Christina Luconi. I work with your daughter. She suggested something might have happened to you, but it sounds like you are doing fine. I am sorry to have bothered you.
She can fill you in about the nature of this when you speak with her. Thank you for our time.”
And with that, my jaw officially dropped.
I was dumbstruck. Who the f suggests the death of their own mother to cover a lie? Grandparents get targeted all the time for these types of reasons, but a mother? Wow. Just WOW.
So I tried the girl's phone again. Still no answer. So this time, I left a message. I have never had to terminate someone over the phone before, let alone by voicemail. There was no way she was ever going to return my call at this point. I know she understood the walls were closing in. I was not happy. And I am not certain she was happy to receive it. It went something like this.
“Z, I just had a lovely chat with your mom, who I am so glad to report is happy and healthy back home. Unfortunately, we are terminating your relationship with the company, effective immediately. For what it’s worth, the dead mother is totally out of line. But the falsified resume is the primary reason. If you are going to produce fake proof for someone, at least get the facts correct. I wish you the best.”
Moral of the story: Do not lie on your resume. I can spot that s*it from a million miles away. If you are going to falsify info, ensure that the information is at least accurate. Better said, don’t play me for a fool. I am patient, and I will come for you. Why? Because I care about the companies I help to build. Together we build amazing places to work, filled with an amazing teams of people. Don’t mess with that. Ever.